Our Core Values

The following list of core values reflects what is truly important to us as an organization. These are not values that change from time to time, situation to situation or person to person, but rather they are the foundation of our corporate culture. Many people feel that Knight Plumbing, Heating & Air Conditioning is an exciting company of which to be a part. These core values are the primary reasons for this feeling, and they transcend our size and our growth rate. By maintaining these core values, regardless of how large a company Knight Plumbing, Heating & Air Conditioning becomes, we can preserve what has always been special about our company. These core values are the soul of our company.

Passion For Our Products and Services

We appreciate and celebrate the difference quality products can make in the quality of one's life and are committed to excellence.

Quality Standards

We have high standards and our goal is to sell the highest quality products we possibly can. We define quality by evaluating the integrity and appearance of all of the products we carry. We are buying agents for our customers and not the selling agents for the manufacturers.

Our Customers

Our customers are our most important element in our business, and the lifeblood of our business. Only by satisfying our customers first do we have the opportunity to satisfy the needs of our other stakeholders.

Extraordinary Customer Service

We go to extraordinary lengths to satisfy and delight our customers. We want to meet or exceed your expectations on every encounter. We know that by doing so we turn customers into advocates for our business. We want to serve our customers competently, efficiently, knowledgeably and with flair.

Education

We can generate greater appreciation and loyalty from all of our stakeholders by educating our customers about our products and the industry in general.

Meaningful Value

We offer value to our customers by providing you with high quality products, extraordinary service and a competitive price. We are constantly challenged to improve the value proposition to our customers.

Innovation

We constantly innovate and raise our standards and are not afraid to try new ideas and concepts.

Empowering Work Environments

Our success is dependent upon the collective energy and intelligence of all of our staff members. We strive to create a work environment where motivated staff members can flourish and succeed to their highest potential. We appreciate effort and reward results.

Self-Responsibility

We take responsibility for our own success and failures. We celebrate success and see failures as opportunities for growth. We recognize that we are responsible for our own happiness and success.

Open & Timely Information

We believe knowledge is power and we support our technician's right to access information that impacts their credentials. We recognize everyone's right to be listened to and heard, regardless of their point of view.

Incremental Progress

Our company continually improves through unleashing the collective creativity and intelligence of all of our team. We recognize that everyone has a contribution to make. We keep getting better at what we do.

Stewardship

We are stewards of our employees' investments and we take that responsibility very seriously. We are committed to increasing long term customer and employee value.

Wise Environmental Practices

We respect our environment and recycle, re-use, and reduce our waste wherever and whenever we can.

Community Citizenship

We recognize our responsibility to be active participants in our local communities. We give a percentage of our profits every year to a wide variety of community and non-profit organizations.

Integrity In All Business Dealings

Our trade partners are our allies in serving our customers. We treat them with respect, fairness and integrity at all times and expect the same in return.