From left to right: HomeStars founder and President Nancy Peterson, Knight’s Service Manager Mark Coffin, our service technician Dave Hackett, and Christopher Harris, Vice President of Sales at HomeStars.
We are pleased to share that for the 3rd year in a row, Knight Plumbing, Heating and Air Conditioning has received the Best of HomeStars Award! This is an incredible honour to receive. We’re proud and thankful for our wonderful customer service team, installation technicians, and our customers.
Thank You to All of Our Wonderful Customers
This award is only possible thanks to all of you who have taken the time to go to the HomeStars review site and share your stories about your Knight experience.
“I read every single review Knight receives in my role as service manager, and I am responsible for making sure every review receives a response,” says Service Manager Mark Coffin. “It’s incredibly humbling to see the overwhelming amount of kind words coming from our customers, who have made this award possible.”
“Reviews are important to a company like ours: they allow us to get more information about how we’re performing. Are we meeting expectations? Is there something we could improve? All of these answers we get from feedback from our customers,” explains Ryan Wandler, Vice-President of Knight. “I am thrilled every day to hear from our customers. It’s thanks to them that we can even have awards like this. And this one means so much to us because it shows that we’re doing something right, something that is making our customers feel safe and cared for when they call us.”
What is the HomeStars Award?
Many of you will be familiar with the HomeStars review platform, but you may not be familiar with the award, which is less than a decade old. The Best of HomeStars Award was created to honour companies who stood out in their particular industry – in our case, home heating, cooling, and plumbing. The awards are given out each year to companies that demonstrate 3 qualities in an outstanding capacity.
- Integrity/honesty
- Customer Service
- Consistency
To find out if a company has these qualities, they look to a company’s reviews. Thanks to all of you, we have over 600 reviews that share stories of emergency furnace repairs in the dead of winter, plumbing solutions, air conditioner installations, and more.
So from the bottom of our hearts, thank you for continuing to choose Knight as your plumbing, heating and cooling company. “We’re committed to keeping a high standard of customer care in 2018, one worthy of the award we have been given,” Ryan says.