Thanks to a recent heat wave, there has been an increase in customers looking for air conditioners and air conditioner repair.
There has also been an increase of reports of air conditioner scams. Knight’s Vice-President Ryan Wandler spoke on CityNews Breakfast Television Calgary about what steps to take to avoid getting scammed this summer.
1. Do Your Homework
The most important step to protect against air conditioner scams is to do your homework before making any big purchasing or service decisions. “What they have to do is do their background, do their checks, go online and read reviews,” Ryan. Even if the HVAC company has good reviews, thoroughly check for any reported issues or potential red flags.
Things to look for in a reputable, professional HVAC service company include:
- Multiple high-quality customer reviews
- Proper insurance forms
- Appropriate licensing and credentials for the company and the technicians
- Applicable warranty and maintenance agreements
- Answers to your questions about installation/repair services
Don’t be afraid to ask questions or to see documents. A professional, accredited HVAC company will make sure you have all the information you need to feel confident in their services.
2. Verify Code Changes
When it comes to safely installing air conditioners and other HVAC equipment, there are multiple codes that need to be followed to the letter. They also change often, meaning that a reliable service provider will not only know about the code updates, but follow them strictly.
Familiarize yourself with the recent code changes, and don’t be afraid to ask your installer about them. If they can’t answer your questions, or are being evasive, this is a signal that you should find out more about the company.
3. You Shouldn’t Feel Pressure
Ryan’s last piece of advice to AC buyers is that they should feel comfortable with their HVAC installer. They should not in any way feel pressure to make a decision.
For example, if the HVAC company is coming to you without a previously made appointment, this could be a sign of a scam.
Other signs include:
- Fast talking
- Insistence on immediately signing some kind of contract, particularly if they are pushing you to rent
- Scare tactics like saying they are from the government and are there for an inspection
- Refusing to explain their process or answer your questions
Regular Maintenance Is a Must
Lastly, Ryan stressed that if you already have an air conditioner, regular maintenance will ensure it is working at its best, and protect your investment in the months and years to come.